Disclaimer

Dear Customer

Your order is most valuable to us. We would like you to understand and appreciate our concern for your orders. Please go through the disclaimers and updated.

General Disclaimer

Petals Gallery retains the right to refuse any order unconditionally.

All claims are subject to the jurisdiction of Court at Dehradun, Uttarakhand,(India), only.

If Petals Gallery is unable to deliver your order due to reason from our side, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.

Raksha Bandhan Disclaimer

The prices shown may change without prior notice due to Raksha Bandhan rush. Pre-book your orders to enjoy attractive rates. In order to help service your orders in the best possible way, we request you to provide the complete address with correct PIN code and landmark, along with the contact details (phone number and email address) of the recipient.

Delivery team may call the recipient if they face any challenge in locating the address.

Due to a huge rush in orders during Raksha Bandhan week, the delivery status confirmation by email and SMS may arrive a little later. Our team works very hard to let you know that your order has been delivered at the earliest.

Our Customer Care team tries to ensure that you have a happy experience with us. During the Raksha Bandhan week, they may take a little more time to respond. Please cooperate. If you have dropped us an email, we ensure it is being reviewed and will be answered back shortly.

Do visit our Terms and Conditions section to understand our services better.

Raksha Bandhan Standard Delivery Service

While we make our best efforts to ensure we deliver your orders on priority basis even due to huge rush of orders on festival, we do not offer any fixed time guarantee. Orders are processed on first come first served basis, delivery areas and other local conditions. The time slot for delivery is 6 AM – 9 PM. Be assured that your order will be delivered between the time slot. Also, take note that it is possible that an order for Raksha Bandhan can be delivered 1-2 days in prior to the festival.

Valentine’s Day Disclaimer

The prices shown may change without prior notice due to Valentine’s rush. Pre-book your orders to enjoy attractive rates and offers. In order to help service your orders in the best possible way, we request you to provide the correct address and contact details (phone number and email address) of the recipient.

If you wish we do not contact the recipient, please call at  9411112593/9927972717 and notify them about the same.

Due to a huge rush in orders during Valentine, the delivery status confirmation by email and SMS may arrive a little later. Be rest assured we strive hard to let you know your orders status and orders delivery on time.

. During the Valentine week, we may take a little more time to respond. Kindly be patient. If you have dropped us an email, we ensure it is being reviewed and will be positively answered back.

Please be aware of our Substitution Policy.

Do visit our Terms and Conditions section to understand our services better.

Valentine’s Special Standard Delivery Service

While we make best efforts to ensure we deliver your orders as soon as possible, due to huge rush during the Valentine week, we do not offer any fixed time guarantee. Orders are processed on first come first serve basis, delivery areas and other local conditions.

Incase a client wants the delivery a day prior to Valentine Day to avoid last minute rush and timely delivery. It can be made.

Valentine’s Special Midnight Delivery Service

For Midnight Delivery orders, please note that the order will be delivered between 11 p.m. to 1 a.m.

Shipping & Delivery Disclaimer

India

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.

  • For same-day standard time delivery, orders must be received by Petals Gallery before 6:00 pm, Monday – Sunday, IST.
  • For same-day fixed time delivery, orders must be received by Petals Gallery before 5:30 pm, Monday – Sunday, IST.
  • For same-day midnight delivery, orders must be received by Petals Gallery before 5:00 pm, Monday – Sunday, IST.

Currently Petals Gallery delivers within Express Cities & Remote Cities.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:

  • Bad weather
  • Political disruptions
  • Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Before major occasions, we suggest that you place your order at least five days in advance.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and incase re-delivery possible will be made on extra delivery charges. We will consider the order executed in the below cases:

  • Wrong shipping/delivery address/Wrong contact number
  • Recipient not available/Out of Station.
  • Premises locked/Shifted.
  • Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

  • Call the recipient to schedule an appropriate delivery time.
  • Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
  • Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
  • Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.\

Midnight Deliveries

Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 pm to 12:15 am on the chosen delivery date.

Fix Time Deliveries

We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.

Delivery to Hospitals Policy

When placing your order, please be sure to include:

  • Hospital name
  • Full address of the hospital
  • Telephone number of the hospital
  • The name of the recipient
  • Room number or ward of the recipient

We will send your order in accordance with facility or policies of the Hospital/procedures as laid down, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

Delivery to Hotels Policy

Please be aware to make the following information available:

  • Hotel name
  • Full address of the hotel
  • Telephone number of the recipient and the hotel
  • The name of the recipient
  • Room number of the recipient
  • Name of Tour Company, if applicable

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy

For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.

Delivery to Hostels/PG/Cantonment/Enclosed Premises

Please be aware to make the following information available:

  • Hostel name
  • Full address of the hostel
  • Telephone number of the recipient and the hostel
  • The name of the recipient
  • Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Delivery at Remote Locations and Towns

Orders can be delivered only in the cities mentioned in the List of Serviceable Cities.

Please note that flowers, cakes and other perishable products are sourced locally at the delivery location.

We can’t commit an exact time of delivery.

Correct address and contact number is a must of the recipient for placing the order.

No deliveries would be done on National Holidays. The delivery of the same would be done on the next working day. In case of Floods/ Heavy Rains/ National Bandh/Election Dates/ Curfews/ Traffic Jams/ Festival Times/Regulated Traffic Movements or any other Impediments that may restrict the delivery of the order. Petals Gallery reserves the right to reschedule the delivery to another date.

The delivery of the products/items ordered will be attempted only once at the address as provided in the order received by Petals Gallery. In the event the delivery is not executed due to any reason whatsoever not attributable to Petals Gallery, the customer shall still be charged for the order and no redelivery or refund will be made by Petals Gallery The order will be deemed executed and delivered in the following events:

  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting /not reachable.
  • Recipient refused the products.
  • Delivered the product at the Gate/Reception/Neighbourhood.